FREQUENTLY ASKED QUESTIONS
When is the deadline to register?
Registrations will be accepted until the courses have reached capacity. Early Bird registration will be available from the time the website is open through January 31, 2020 midnight EST.
How do I get my badge on arrival?
You will be required to wear your name badge for access throughout the Solea User Group Meeting. Badges can be picked up starting at 4PM on May 28th on the Lobby Level of the Westin Copley Place inside Bar 10. Should you not be arriving for the Welcome Reception on Thursday, May 28th, there will be a help desk open throughout the conference on Level 3 of the hotel.
Who do I contact if I have questions about the Solea User Group Meeting or registration?
Elizabeth Trofatter, CMP
Director of Events – Convergent Dental
How do I register for my courses?
When you register for the meeting, you will be instructed to sign up for your courses at the time of checkout.
How do I update my course selections after I've already registered for the meeting?
Courses can be selected upon registration. To update your course selections after you’ve registered, please refer to your confirmation email to edit your registration. You will require the confirmation # provided within your confirmation email
Can my associate become trained on Solea at the User Group Meeting?
Yes, un-certified associates should register for the meeting as Untrained Solea Associates. There will be a total of 8 available slots for new users to be trained at the Solea User Group Meeting. The group will train on Friday, May 29th and, as certified users, will be free to take any course of their choosing offered on Saturday, May 30th. Registration will be on a first come, first served basis.
Are there any course pre-requisites?
Courses that receive a certification will require pre-work. An e-learning link will be made available to all attendees registered for a certification course prior to the meeting. All modules must be completed before arrival at the Solea User Group Meeting.
How do I receive CE credits for attending a course?
When you attend a CE eligible course, your badge will be scanned into the classroom and out of the classroom, and you will be required to sign to verify your attendance. All attendees must arrive at the class within 15 minutes of the start time and stay until the end of the course. Following the meeting, you will receive a certificate outlining each of the courses that you have taken, and the CEs obtained at each course you attended.
Who do I contact if I don’t receive the CE certificate two weeks following the Solea User Group Meeting?
Training & Events Coordinator - Convergent Dental
What is the registration cancellation policy?
Notice of cancellation must be made in writing and sent to firstname.lastname@example.org.
Convergent Dental is not responsible for travel expenses or penalties under any circumstances.
Full refunds for registration will be given only if written notice of cancellation is received 45 days prior to the meeting. A 50% refund will be given if written notice is received up to two weeks prior to the meeting. No refunds are issued within two weeks prior to the course. No refunds are issued for no-shows.
What is the attire for the meeting?
Business casual for the meeting and Welcome Reception. Ballpark casual for the Friday night party at Fenway Park.
Should I bring my family?
We encourage you to bring your family with you to Boston! There is a list of suggested activities and tourist attractions on our website to help you make plans for during your stay. The discounted hotel room rate is valid for 3 days prior to and following the meeting. Any spouse or children that wish to attend the Friday night party at Fenway Park will require a guest pass. The ticket price is $125; children under the age of 14 can attend for free.
Will transportation be provided to the Friday night party?
Yes, Fenway Park is a short drive from the hotel. Buses will be available departing from the street level lobby on the half hour 6:30PM – 8:00PM. Return shuttles will be available throughout the evening for return to the hotel on the half hour 9:00PM - 11:00PM.
Will there be a place to charge an electric vehicle?
While the Westin does not offer a place to charge your car, there are still many locations close by where you can do so. The Copley Marriott has 3 charging stations, along with the 8 Tesla Superchargers located at the Prudential Building across the street.